SSD RMA Form - Creation

### Respond Above the Reply Line ###
Hello Samsung Customer,
Thank you for contacting Samsung Memory Support.
If you wish to have your unit repaired, please reply to this email and attach a copy of your Receipt/Invoice along with the following information:

PLEASE NOTE THE REPAIR PROCEDURE WIPES ALL DATA ON THE SSD. By submitting your RMA request, you agree to the sanitation and factory reset of your drive.

Please answer the following 13 questions as best as possible
1)Company Name (If Applicable):
2) Name (First, Last):
3) Full Address (PO box is NOT accepted):
4) Email:
5) Phone Number:
6) Product Number:
7) Serial Number (Located on the label on the bottom of the SSD.):
8) Detailed Reason for Repair:
9) Troubleshooting Performed:
10) Computer Specifications (Please provide any system information if available):
11) Bill of Sale (Invoice or Receipt must be in a JPEG or PDF format. Please do not paste but attach it to your reply email):
12) Photo of the label on the SSD itself for verification (Please provide image in a JPEG or PDF format. Please do not paste but attach it to your reply email)

13) Please write YES for this field to denote that you have read and agree to the following:
A. You agree to have all the data you provided above stored in our systems for warranty purposes
B. You agree to our service requirements and warranty terms/conditions shown below

Additional Notes:
1) Please make sure to have your data backed up before sending the product for service. The repair procedure wipes all data on the product. Samsung does not provide Data recovery services.
2) Please make sure to attach your Proof of Purchase within your response to this warranty request email.
3) If your warranty request is approved, An email confirmation with a service ticket number will be provided typically within 24-48 business hours of receiving your request (not including weekends or holidays.)
4) Customers located within the United States will be provided a pre-paid UPS label to ship the Memory product to our Service Center. For customers outside of the US, warranty service is not guaranteed. If your request is approved, we will then provide specific shipping instructions to you.
5) Samsung's Full Warranty: https://semiconductor.samsung.com/consumer-storage/support/warranty/
6) For SSDs, please make sure to include only the unit for repair, do not include any accessories (cables, adapters, screws, manuals, etc). Any accessories or original packaging will be discarded and will not be returned.
7) For Portable SSDs, please send in the unit and the cable(s) that were provided with the unit on purchase. Any other accessories or original packaging will be discarded and will not be returned.
8) If the unit cannot be repaired and was manufactured within 90 days based on the manufacture date, or purchased within 90 days and you provided us with the proof of purchase, Samsung will attempt to send you a new unit. Outside 90 days, Samsung may replace your unit with a re-certified unit, which is guaranteed to work as well as a new unit.
9) For memory products containing sensitive data, We suggest contacting your local data recovery companies for data sanitation services, before sending your storage device to the Samsung service center. Samsung is not responsible for any customer Data or costs related to data recovery, data sanitation or data loss. Data security is the responsibility of the user.