SSD RMA Form - Creation

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Hello Samsung Customer,

Thank you for contacting Samsung Memory Support.

If you wish to have your unit repaired, please reply to this email and attach a copy of your Receipt/Invoice along with the following information:

PLEASE NOTE THE REPAIR PROCEDURE WIPES ANY DATA ON THE SSD. By submitting your RMA request, you agree to the sanitation and factory reset of your drive.

Please answer the following 13 questions as best as possible

1)Company Name (If Applicable):
2) Name (First, Last):
3) Full Address (PO box is NOT accepted):
4) Email:
5) Phone Number:
6) Drive Model (Located on the label on the bottom of the SSD):
7) Serial Number (Located on the label on the bottom of the SSD):
8) Detailed Reason for Repair:
9) Troubleshooting Performed:
10) Computer Specifications (Please provide any system information if available):
11) Bill of Sale (Invoice or Receipt must be in a JPEG or PDF format. Please do not paste but attach it to your reply email):
12) Photo of the label on the SSD itself for verification (Please provide image in a JPEG or PDF format. Please do not paste but attach it to your reply email)
13) Please write YES in this field to denote that you have accepted our warranty terms and conditions (Listed Below):

Additional Notes:
1) Please make sure to have your data backed up before sending the drive in if able. The repair procedure wipes any data on the SSD.
2) An email confirmation with a service ticket number will be provided typically within 24-48 business hours of receiving your request (not including weekends or holidays.)
3) Proof of Purchase (PoP) is required for customers outside the US and Canada, though we may ask for it from US and Canadian customers in some situations. If PoP is not provided, we will use the unit's manufacturing date as reference for the warranty start date.
4) Customers located within the United States will be provided a pre-paid UPS label to ship the Memory product to our Service Center. For customers in Canada, the address to ship the unit to will be included in the confirmation email. Samsung will cover return shipping for U.S. and Canada Customers. International Customers outside the US and Canada must include a pre-paid return label in the package with the unit, so the unit may be returned to you.
5) Samsung's Full Warranty: https://semiconductor.samsung.com/consumer-storage/support/warranty/
6) For SSDs, please make sure to include only the unit for repair, do not include any accessories (cables, adapters, screws, manuals, etc). Any accessories or original packaging will be discarded and will not be returned.
7) For Portable SSDs, please send in the unit and the cable(s) that were provided with the unit on purchase. Any other accessories or original packaging will be discarded and will not be returned.
8) If the unit can not be repaired and was manufactured within 90 days based on the manufacture date, or purchased within 90 days and you provided us with the proof of purchase, Samsung will attempt to send you a new unit. Outside 90 days, Samsung may replace your unit with a re-certified unit, which is guaranteed to work as well as a new unit.