How to Password Reset the Samsung Portable Drives T5 or Lower

T5 or Lower Reset Instructions for Windows and Apple Computers

This article provides instructions on how to reset the password for Samsung Portable Drives.
- If your unit is a T5 EVO, please download the tool for your OS instead of the one provided below and continue the instructions: 
Windows: https://drive.google.com/file/d/1GPtDoLevRjTSYinU1FaQy5cZZHCcz08K/view?usp=sharing

Mac: https://drive.google.com/file/d/1aoU0SvjKWtoOoBOzH0LfqkVrsptEhTde/view?usp=sharing

PLEASE NOTE THAT EACH OF THE FOLLOWING PROCESSES WOULD DELETE ANY DATA STORED ON THE DRIVE.

Window Reset Process

Please download the following Reset Tool: t5factoryreset_windows

Directions on how to use:
1) Run the tool and connect the SSD to your system.

2) Click the “Scan DISK” button

3) Click on “Get Key”

4) Please type the key in an email response and reply back to us or attach a screenshot (MUST BE FOLLOWING PHOTO FORMAT: .jpg, .pdf, .img) of the reset tool window displaying your reset key.

5) Once we have received your key, we will then later reply with a converted key.

Please Note: The confirmation code can take up to 24 business hours to receive (not including weekends or holidays).

• Additional Troubleshooting Steps on Windows

Note: If the unit is NOT able to be recognized by your system/File Explorer after either Factory Reset or PSID Revert, you may have to initialize and format the unit. Please follow the below steps to do so. 

1) Launch Disk Management. To get there hit the Windows Key and R key and type in diskmgmt.msc and hit enter.
2) Upon opening the Disk Management Window, you may receive a pop up advising you to initialize the disk.
    a. A message will appear prompting you to choose a file scheme. Please choose "GPT". After please select "OK".
    b. If you want to choose a different file scheme, please research which one will best suit your use case.
    Note: By default our drives come formatted to exFAT. If you plan to use your drive with a Windows and Mac machine, then you will want to choose exFAT as the formatting File System as it will be able to be seen in both Operating Systems.
3) Please Full Screen the Disk Management Windows to see all drive information in this window
4) Once in the Disk Management screen you will see a black area labeled unallocated. Upon finding this Right-Click this partition and select New Simple Volume and it will open "wizardRepair"
    a. If "New Simple Volume" is not selectable the disk may be un-initialized. If the disk has a red arrow pointing down, you must right-click on the area in which the red arrow is located and choose to initialize (refer to step 2).
5) Within this wizard you can hit next until it displays the entire space on the drive formatted to NTFS partition for Windows use only. (Please be sure to assign the drive a letter)
    a. If you would like to customize the formatting, we advise that you read through the wizard for options you may want to place on your drive.
6) Upon completion of the wizard the drive should be accessible.

Apple Reset Process

Please download the following Reset Tool: t5factoryresettoolmac

Directions on how to use:
1) Run the tool and connect the SSD to your system.

2) Click the “Scan DISK” button

3) Click on “Get Key”

4) Please type the key in an email response and reply back to us or attach a screenshot (MUST BE FOLLOWING PHOTO FORMAT: .jpg, .pdf, .img) of the reset tool window displaying your reset key.

5) Once we have received your key, we will then later reply with a converted key.

Please Note: The confirmation code can take up to 24 business hours to receive (not including weekends or holidays).

• Additional Troubleshooting Steps on Apple

Note: If you are unable to open the Factory Reset program on your Mac, you may have to use a different Unarchiver program or extract it from a different system like a Windows. Here is a recommended program: https://apps.apple.com/us/app/the-unarchiver/id425424353?mt=12

Note: If Samsung Magician/Portable is unable to see your unit, you may have the application blocked by your System Extensions. Please follow the below instructions based on your Mac Chipset in order to allow full functionality of Samsung Magician/Portable. - If you do not know what Chipset is, you would simply hit your Apple Logo > About This Mac

Intel Mac: System Extension Blocked Intel Mac
M-Series Mac: System Extension Blocked M-Series Mac

Note: If the unit is not able to be recognized by your system/Finder after either Factory Reset or PSID, you may have to initialize and format that unit. Here are some instructions:

1) Launch Disk Utility. To get there you would have to go to Applications > Utilities > Disk Utility
       a. Please Full Screen this window to see all drive information in this window
2) Upon opening Disk Utility, please select the device on the left. It should be listed under "External."
3) After selecting your drive, please select the "Erase" option towards the top right of the Disk Utility Window.
3) You may leave the options as they are. Proceed to hit Erase at the bottom.
       Mac OS Extended Journaled or APFS for Mac (Mac only formats).
       a. If you would like to customize the formatting, please read through the wizard for options you may want to place on it.
       b. If you plan to use your drive with a Windows and Mac machine, then we would recommend choosing exFAT as the formatting file system as it will be accessible by both operating systems.
4) Within this wizard you can hit next until it displays finish to have the entire space on the drive formatted to exFAT partition for Windows & Mac use.
5) Upon completion the drive should be accessible.