Draft RMA Creation 3_20

### Respond Above the Reply Line ###

Hello Samsung Customer,

Thank you for contacting Samsung Memory Support.

If you wish to have your unit repaired, please reply to this email and attach a copy of your Receipt/Invoice along with the following information:

PLEASE NOTE THE REPAIR PROCEDURE WIPES ALL DATA ON THE SSD. By submitting your RMA request, you agree to the sanitation and factory reset of your drive.

Please answer the following 13 questions as best as possible

1)Company Name (If Applicable):
2) Name (First, Last):
3) Full Address (PO box is NOT accepted):
4) Email:
5) Phone Number:
6) Product Number:
7) Serial Number (Located on the label on the bottom of the SSD.):
8) Detailed Reason for Repair:
9) Troubleshooting Performed:
10) Computer Specifications (Please provide any system information if available):
11) Bill of Sale (Invoice or Receipt must be in a JPEG or PDF format. Please do not paste but attach it to your reply email):
12) Photo of the label on the SSD itself for verification (Please provide image in a JPEG or PDF format. Please do not paste but attach it to your reply email)

13) Please write YES for this field to denote that you have read and agree to the following:
A. You agree to have all personal data you provided above, stored within our internal systems for warranty purposes
B. You agree to our service requirements and warranty terms/conditions shown below

Additional Notes:
1) Please make sure to have your data backed up before sending the drive in if able. The repair procedure wipes any data on the SSD. Samsung does not provide Data recovery services.
2) An email confirmation with a service ticket number will be provided typically within 24-48 business hours of receiving your request (not including weekends or holidays.)
3) Please attach your Proof of Purchase (PoP) or Receipt to your email reply.
4) Customers located within the United States will be provided a pre-paid UPS label to ship the Memory product to our Service Center. For customers in Canada, the address to ship the unit to will be included in the confirmation email. Samsung will cover return shipping for U.S. and Canada Customers. International Customers outside the US and Canada must include a pre-paid return label in the package with the unit, so the unit may be returned to you.
5) Samsung's Full Warranty: https://semiconductor.samsung.com/consumer-storage/support/warranty/
6) For SSDs, please make sure to include only the unit for repair, do not include any accessories (cables, adapters, screws, manuals, etc). Any accessories or original packaging will be discarded and will not be returned.
7) For Portable SSDs, please send in the unit and the cable(s) that were provided with the unit on purchase. Any other accessories or original packaging will be discarded and will not be returned.
8) If the unit cannot be repaired and was manufactured within 90 days based on the manufacture date, or purchased within 90 days and you provided us with the proof of purchase, Samsung will attempt to send you a new unit. Outside 90 days, Samsung may replace your unit with a re-certified unit, which is guaranteed to work as well as a new unit.