Samsung PSSD software not detecting drive

This symptom may occur when you install the Samsung Portable SSD software on the newly released (September, 2017) macOS High Sierra (10.13).

This is due to the new Apple OS's policy that requires the user’s approval when the user installs a third-party software that is not directly distributed by Apple.

Please follow the troubleshooting guideline below:

[Symptom]
In macOS High Sierra(10.13) environment, the "System Extension Blocked" message appears when installing Samsung Portable SSD Software, and the "No Samsung Portable SSD is connected" message appears when executing Samsung Portable SSD Software.

System Extension Blocked Alert Image on the Mac OS
Warning alert pop-up image to alert Samsung Potable SSD is disconnected from Mac OS


[Troubleshooting]
Open "Security & Privacy" in the "System Preferences" menu and click the "Allow" button next to the message ”System software from developer "Samsung Electronics" was blocked from loading”.
You can use the Samsung Portable SSD after you re-connect the Samsung Portable SSD to your Mac system and execute the Samsung Portable SSD Software.

Image adjusting the security and the privacy settings, when Samsung Potable SSD is disconnected from the Mac OS.


If the symptom persists even after you follow the troubleshooting guideline, please contact the authorized Samsung service center near your location.