T7 or Higher PSSD reset instructions for Windows and Mac

Samsung Portable Drive T7 or Higher Reset Instructions for Windows and Apple Computers

This article provides instructions on how to reset the password for Samsung Portable Drives.

PLEASE NOTE THAT EACH OF THE FOLLOWING PROCESSES WOULD DELETE ANY DATA STORED ON THE DRIVE.

Windows Reset Process

T7 or higher

Please kindly download and install the latest version of Samsung Magician for your OS using the following link: Tool & Software Download | Samsung Semiconductor Global

In order to perform a Factory Reset:
1) Once Samsung Magician is installed and running, please connect your Samsung Portable Drive.

2) A message box would appear, asking you to enter the password, please kindly click CANCEL.
            Note: If you are using the T7 Touch, DO NOT unlock the drive with your fingerprint.

3) Please navigate to the PSID Revert tab on the left

4) Once you are in the PSID Revert tab, please enter the 32-digit PSID code 
            Note: You can find the 32-digit PSID code on the very bottom line of the drive's label (On the opposite side of the USB connector).

5) Please select the checkbox in STEP 2 to allow Samsung Magician to create a volume after performing the reset. Once you verify that everything is in order, please proceed with the PSID Revert process.
               
6) After the PSID Revert process is finished, Windows File Explorer may also prompt you to format the disk. Please hit CANCEL.

7) Samsung Magician will prompt you with the New Portable SSD setup. Please choose if you would like to disable security settings or set a new password.

You can un-plug the unit from your computer, re-plug it back in and you will be able to use the drive again.

• Additional Troubleshooting Steps on Windows

Note: If the unit is NOT able to be recognized by your system/File Explorer after either Factory Reset or PSID Revert, you may have to initialize and format the unit. Please follow the below steps to do so. 

1) Launch Disk Management. To get there hit the Windows Key and R key and type in diskmgmt.msc and hit enter.
2) Upon opening the Disk Management Window, you may receive a pop up advising you to initialize the disk.
a. A message will appear prompting you to choose a file scheme. Please choose "GPT". After please select "OK".
b. If you want to choose a different file scheme, please research which one will best suit your use case.
               Note: By default our drives come formatted to exFAT. If you plan to use your drive with a Windows and Mac machine, then you will want to choose exFAT as the formatting File System as it will be able to be seen in both Operating Systems.
3) Please Full Screen the Disk Management Windows to see all drive information in this window
4) Once in the Disk Management screen you will see a black area labeled unallocated. Upon finding this Right-Click this partition and select New Simple Volume and it will open "wizardRepair"
       a. If "New Simple Volume" is not selectable the disk may be un-initialized. If the disk has a red arrow pointing down, you must right-click on the area in which the red arrow is located and choose to initialize (refer to step 2).
5) Within this wizard you can hit next until it displays the entire space on the drive formatted to NTFS partition for Windows use only. (Please be sure to assign the drive a letter)
       a. If you would like to customize the formatting, we advise that you read through the wizard for options you may want to place on your drive.
6) Upon completion of the wizard the drive should be accessible.

Apple Reset Process

T7 or higher

Please kindly download and install the latest version of Samsung Magician for your OS using the following link: Tool & Software Download | Samsung Semiconductor Global

In order to perform a Factory Reset:
1) Once Samsung Magician is installed and running, please connect your Samsung Portable Drive.

2) A message box would appear, asking you to enter the password, please kindly click CANCEL.
            Note: If you are using the T7 Touch, DO NOT unlock the drive with your fingerprint.

3) Please navigate to the PSID Revert tab on the left

4) Once you are in the PSID Revert tab, please enter the 32-digit PSID code
            Note: You can find the 32-digit PSID code on the very bottom line of the drive's label (On the opposite side of the USB connector).

5) Please select the checkbox in STEP 2 to allow Samsung Magician to create a volume after performing the reset. Once you verify that everything is in order, please proceed with the PSID Revert process.
               
6) After the PSID Revert process is finished, Mac Finder may also prompt you to format the disk. Please hit IGNORE.

7) Samsung Magician will prompt you with the New Portable SSD setup. Please choose if you would like to disable security settings or set a new password.

• Additional Troubleshooting Steps on Apple

Note: If Samsung Magician is unable to see your unit, you may have the application blocked by your System Extensions. Please follow the below instructions based on your Mac Chipset in order to allow full functionality of Samsung Magician. - If you do not know what Chipset is, you would simply hit your Apple Logo > About This Mac

Intel Mac: System Extension Blocked Intel Mac
M-Series Mac: System Extension Blocked M-Series Mac

Note: If the unit is NOT able to be recognized by your system/Finder after either Factory Reset or PSID, you may have to initialize and erase that unit. Here are some instructions:

1) Launch Disk Utility. To get there you would have to go to Applications > Utilities > Disk Utility
       a. Please Full Screen this window to see all drive information in this window
2) Upon opening Disk Utility, please select the device on the left. It should be listed under "External."
3) After selecting your drive, please select the "Erase" option towards the top right of the Disk Utility Window.
3) You may leave the options as they are. Proceed to hit Erase at the bottom.
       Mac OS Extended Journaled or APFS for Mac (Mac only formats).
       a. If you would like to customize the formatting, please read through the wizard for options you may want to place on it.
       b. If you plan to use your drive with a Windows and Mac machine, then we would recommend choosing exFAT as the formatting file system as it will be accessible by both operating systems.
4) Within this wizard you can hit next until it displays finish to have the entire space on the drive formatted to exFAT partition for Windows & Mac use.
5) Upon completion the drive should be accessible.

Note: If the PSID Revert says that the unit is unsupported, verify whether the drive is locked with Samsung Encryption or you are having VPN/Networking issues. If the unit is not locked with Samsung Encryption, you may have to contact the Customer Support for the software you used to encrypt the drive in order to either erase it or reset it.