PSSD Software Mobile Device Compatibility

The Samsung Portable SSD app will operate correctly on Android 5.1 (Lollipop) or later. Although it is supported on Android 5.1 or older versions, correct operation cannot be guaranteed. Therefore, it is recommended that you use Android 5.1 or later.

The T7 Touch was developed for use with Windows OS and mac OS PCs and mobile devices. When connected to devices other than those, the T7 Touch may not be recognized or use of its features may be restricted depending on their level of support. Moreover, if you have enabled the Password Protection feature of the T7 Touch, you cannot enter your password from non-PC or non-mobile devices and thus will be unable to access data stored on the T7 Touch. Please disable the Password Protection feature before using the T7 Touch with such devices.

For example, although a majority of the latest TVs allow users to access photo, music, and video files stored on external storage devices via the USB port, some TVs still do not support this feature.
When connecting the T7 Touch to a TV, please check the following:
① Connect the T7 Touch to the TV‘s USB port and open the TV‘s menu to check whether it recognizes the T7 Touch.
→ If it fails to recognize the T7 Touch, please refer to the TV‘s user manual or contact its manufacturer to check whether USB devices are supported.

② If it recognizes the T7 Touch, check whether you can open video, music, and photo files stored on the T7 Touch via the TV.
→ If you cannot open files, check which file systems the TV supports for external storage devices. Note that the T7 Touch is formatted with the exFAT file system before shipment. If your TV supports a different file system, format your T7 Touch accordingly.

※ Formatting the T7 Touch will delete all data stored on it. Please back up your data beforehand.
→ If it meets the file system requirement, but you still cannot open video, music, or photo files, check which file extensions are supported by the TV. Some files cannot be opened if their file extensions are not supported by the TV.

For more information about other devices, please refer to the user manuals of the relevant devices or contact their manufacturers.